An odyssey with the Kobo customer service

I love books, I couldn’t imagine a life without them. I also love my freedom so with the age of e-readers I obviously didn’t go the Kindle route but chose Kobo as I could read epub files, the open standard for e-books, by just copying the files to the device. Great! I was a happy owner of the Glo, a great front-lit e-reader, an even happier owner of the H2O with its bigger screen. »